FAQ
What payment methods do you accept?
You can pay with Visa, Mastercard, Apple Pay, Google Pay, Maestro, and American Express.
Can I change or cancel my order?
You have a 1-hour window to make changes or cancel your order after it's placed. Contact us immediately!
Where do you ship?
We currently ship to Australia.
How long does it take to process my order?
Order processing takes 1-2 business days.
What is the delivery timeframe?
Expect your order to arrive in 3-5 business days after processing.
How much does shipping cost?
Shipping is free.
Will I receive tracking information?
Yes, tracking information will be emailed to you once your order ships.
What is your return policy?
You have 30 business days to return an item.
Who pays for return shipping?
The customer is responsible for return shipping costs.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days of receiving the returned item.
Do you offer exchanges?
Yes, we accept exchanges if you’d like a different variation of the same item.
How can I contact you?
You can reach us via email at info@sulainu-living.com.
What are your customer service hours?
Our customer service team is available
Monday - Friday: 9:00 AM - 5:00 PM AEST
Saturday and Sunday: 10:00 AM - 4:00 PM AEST
Average response time: within 24 hours
Company Name:
Sulainu Living
Address:
Hanzeweg 52 SM9
Deventer 7418 AT
Netherlands
Trade Number: 34391169
E-Mail: info@sulainu-living.com
Phone Number: +61290984433
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM AEST
Saturday and Sunday: 10:00 AM - 4:00 PM AEST
Average response time: within 24 hours