Terms of service
1. Introduction
Sulainu Living (operated by Sulainu Living, located at Hanzeweg 52 SM9, Deventer 7418 AT, Netherlands) provides this website. By using this site, you agree to these Terms of Service. If you disagree with any part of these terms, please don't use our website.
2. Use of Website
You must be at least 18 years old to use this site. If you create an account, you're responsible for keeping your account information confidential and for all activity under your account.
3. Products and Pricing
We try to make sure product descriptions and pricing are accurate, but errors can happen. Product availability is subject to change without notice. We can change prices at any time.
4. Orders and Payment
When you place an order, you're offering to buy products. We'll send you an email to confirm we received your order. Order acceptance occurs when we ship your order. Payment is processed during checkout, and we accept all major credit cards and payment platforms. All transactions are in AUD.
5. Shipping and Delivery
Shipping information, including costs and delivery times, can be found in our Shipping Policy. Please refer to that page for details.
6. Returns and Refunds
You can return most items within 30 business days of receiving them. See our Returns & Refunds Policy for detailed instructions and eligibility.
7. Intellectual Property
All content on this website (text, images, logos, etc.) is owned by Sulainu Living or its licensors and is protected by copyright laws. You can't use our content without our permission.
8. User Content
If you post reviews or other content on our site, you grant Sulainu Living a non-exclusive license to use, reproduce, and display that content. You are responsible for the content you post and its accuracy.
9. Prohibited Activities
You agree not to use this site for any illegal purpose or to: disrupt the website, collect user data, or interfere with anyone else's use of the site.
10. Limitation of Liability
Sulainu Living isn't liable for any indirect, incidental, special, or consequential damages arising from your use of this site or any products purchased from it. Our liability is limited to the purchase price of the product in question.
11. Indemnification
You agree to indemnify and hold Sulainu Living harmless from any claims, damages, or expenses arising from your use of the site or violation of these Terms of Service.
12. Governing Law
These Terms of Service are governed by the laws of the Netherlands.
13. Changes to Terms
We may update these Terms of Service at any time. Changes are effective when posted on the website. Continue using the site means you accept the revised terms.
14. Contact Information
Company Name:
Sulainu Living
Address:
Hanzeweg 52 SM9
Deventer 7418 AT
Netherlands
Trade Number: 34391169
E-Mail: info@sulainu-living.com
Phone Number: +61290984433
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM AEST
Saturday and Sunday: 10:00 AM - 4:00 PM AEST
Average response time: within 24 hours