Privacy policy

Here's how we handle your privacy at Sulainu Living. It’s important, so take a quick read.

What Information We Collect

When you shop with us, we collect some information to make things work smoothly. This includes:

  • Your name, email address, and shipping/billing address.
  • Payment information (credit card details are processed securely through Apple Pay and Google Pay, we don’t store them directly).
  • Device and browser information (like your IP address, browser type, and operating system). This helps us optimize the site for you.

How We Use Your Information

The information collected is used for a few key things:

  • Processing your orders (obviously!).
  • Communicating with you about your order status, shipping updates, or responding to your inquiries.
  • Improving our website and services. We might analyze browsing data to see which pages are popular or identify areas for improvement.

Cookies and Tracking

Like most online stores, we use cookies and similar tracking technologies. These help us remember your preferences, understand how you use the site, and personalize your experience. You can manage your cookie preferences in your browser settings.

Third Parties

We use third-party services to run our online store. Here's who we share your data with, and why:

  • Shopify: Our platform. They host our store and process some data related to orders and website usage.
  • Apple Pay & Google Pay: Our payment processors. They securely handle your payment information when you choose to pay with them.

Data Security

Keeping your data safe is a big deal. We use SSL encryption to protect your information during transmission. Payment information is processed through secure payment gateways, and we don’t store your full credit card details on our servers.

Your Rights

You have rights when it comes to your personal data. You can:

  • Access the data we hold about you.
  • Correct any inaccuracies in your data.
  • Request that we delete your data.

To exercise these rights, please contact us at info@sulainu-living.com.

Data Retention

We'll hold on to your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

Policy Updates

We may update this privacy policy from time to time. We'll post any changes on this page, so please check back periodically.

Company Name:
Sulainu Living

Address:
Hanzeweg 52 SM9
Deventer 7418 AT
Netherlands

Trade Number: 34391169

E-Mail: info@sulainu-living.com
Phone Number: +61290984433

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM AEST
Saturday and Sunday: 10:00 AM - 4:00 PM AEST
Average response time: within 24 hours