Shipping policy

Here's what you need to know about getting your order. We've kept it straightforward.

Shipping Costs

Great news! Shipping is free on all orders.

Product Origin

Please note that our products are shipped directly from our partner warehouse in China. This means the items are not physically stocked in Australia.

Where We Ship

We currently ship to customers within Australia.

Processing Time

Orders are typically processed within 1-2 business days. Place your order before 12:00 PM (AEST) to help speed things up.

Delivery Time

Expect your order to arrive within 3-5 business days after processing.

Tracking Your Order

Once your order ships, you'll receive an email with tracking information so you can follow its journey.

Potential Delays

Sometimes things happen that are outside of our control, like carrier delays. We'll do everything we can to keep you informed if there's a hiccup.

Company Name:
Sulainu Living

Address:
Hanzeweg 52 SM9
Deventer 7418 AT
Netherlands

Trade Number: 34391169

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM AEST
Saturday and Sunday: 10:00 AM - 4:00 PM AEST
Average response time: within 24 hours

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